FAQs

 

 

Q-Where is my order?

  • A- you should receive a confirmation email containing a tracking number. 
Q-Do you  offer free shipping?
  • A- Yes, free shipping is offered with a purchase of $35 or more.
Q-Is there a separate charge for handling the order?
  • A- No , we do not charge separately for handling at this time, however; Shipping and handling time is between 3-4 days not including holidays 
Q- Do you except return?
  • A- unfortunately we DO NOT accept returns on intimate items , however there is a chance an exchange could be offered under special circumstances.
Q- What type of material is used?
  • A- The materials vary by item; however brief descriptions are provided in the verbiage upon selecting item. 
Q- On acceptable items are returns free of charge.
  • A- No, if a return is acceptable, buyer must pay to return the item.
A- Do you have a loyalty card?
  • A- Unfortunately we do not have a loyalty card at this time.
Q- What forms of payment are accepted?
  • A- We accept all major credit cards. 
Q- Are your items sure fit?
  • A- No, most items are from branded companies and have already been sized. On non branded items the fit is based on size preference of individual. (Ie) an item marked as medium could possible fit your body type loose or tight. If we feel an item runs small, or large we do are best to mention that in the description provided when selecting item.
Q- I have an issue, how can I reach customer service
  • A- If you need to reach customer service please email us at wavepro.llc@gmail.com please allow up to 48 hours for a response with the exception of holidays.